Refunds and Returns

Clearly we hope our customers never have to return a thing, however occasionally we know you may want to return items and by law you have the right to cancel the purchase of most itemswithin 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. To exercise your cancellation right please visit the Amazon Returns Support Centre where you can see your previous order history.

As well as your statutory 14 day cancellation rights described above, you can actually return most products within 30 days of receipt of the products, as long as the products are complete and are in an unused and undamaged condition. To return an item please visit the Returns Support Centre.

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

In addition to your statutory cancellation rights, the following table provides an overview of the key provisions of our voluntary returns policy.

Period for cancellation
30 days

Refund of costs of sending the item back to us if defective, damaged or incorrect item sent ?
Yes

Refund of costs of sending the item back to us if cancellation?
No (unless Shoes, Clothing & Accessories)

Refund of costs of sending the item back to us if Shoes, Clothing & Accessories?
Yes

Refund of outbound delivery costs if defective or cancelled?
Yes, cheapest method

Amazon will refund the cost of sending an item back if it’s defective, damaged or incorrect and in many cases, we’ll provide you with a pre-paid returns label. If your return is not clothing, shoes or accessories, for example if you purchased an armchair, and not the result of an error on Our / Amazons part, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label.

Please note that certain types of items aren’t eligible for cancellation or return under the Amazon returns policy. You can find out more in the Conditions of Use & Sale. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.

If a product becomes defective after 30 days you won’t be able to create a returns label using the Returns Support Centre – you’ll need to Contact Us.